Returns and exchange

When you buy in the petbutik.pl, you have the right to RETURN or EXCHANGE the chosen product if it doesn’t meet your expectations. It is possible within 14 days from the date of delivery. To preserve this term, you only have to send an adequate statement before this period is over. However, when returning or exchanging a product, please make sure it is properly packed in a way that it is protected from being damaged or destroyed during the return shipment to our store.

For international orders, in case you are not satisfied with the received product, it is recommended to return the product and make another order. The cost of returning the product is on the side of the Customer. The money for the returned order will be reimbursed within 14 days from the date of receiving the return but we usually do it within 3-4 days.

From our part we will make sure that the ordered products are delivered to you in compliance with your order and in a perfect condition.

When returning or exchanging the product, please make sure to attach:

  • The original receipt (PARAGON FISKALNY)
  • The completed Return/Exchange form (the forms can be downloaded below)
  • Original packaging and labels

Details concerning RETURNS, EXCHANGE OR QUALITY DISCLAIM of the products are described in the TERMS AND CONDITIONS OF THE STORE. (points VIII–X.)

If you have any questions, please contact us at:info@petbutik.pl
We will gladly answer any question - petbutik.pl Team

Files to download

  1. COMPLAINT FORM
  2. PRODUCT EXCHANGE FORM
  3. PRODUCT RETURN FORM